Aire Serv of Flower Mound

While in the middle of a move, my AC system started experiencing delayed short cycling. I called Aire Serv after seeing their reviews, and they were able to send out a technician same-day, already a plus! Josh arrived a bit later than he'd planned after his prior jobsite, but a rep from Aire Serv (Madison) was in touch with me the whole time to keep me updated which to me is almost better than being on time. Josh was very friendly and professional, and quickly worked to diagnose and fix the issue. For everything that was done, I actually paid a lot less than I thought I could have - and even better, they didn't try to sell me any equipment at all, even though I have a 20y/o unit outside! Aire Serv understands there's a line between force-feeding you a multi-thousand dollar upgrade you don't need as opposed to fixing a solid system that just needs a little love, and they didn't cross that at all. I'd worked with three other AC companies in the area, and all three tried to either sell me a new unit, new handler (Mine is only two years old!) or even a whole new system. Aire Serv did exactly what was needed to fix the issue, gave me some advice, and even referred me to other services they work with that I need. If I wasn't moving out of state, I'd be calling Aire Serv for everything AC related for my property - you should, too!

Excellent Customer Service and professionalism from the Service Technicians to the Upper Management!! My AC replacement was fast, through, well planned and performed to perfection. The service call was up dated as to the Technicians arriving. Any questions I had were answered in detail. These guys set the bar for the HVAC Industry! Excellent work at a great price!!!

We have been using Aireserv for the past 10 years. Their customer service is exceptional! Our ac went out on a Saturday and Gary the owner was at our house early the next day. They truly care about their customers.

Always had great service from the Aire Service team. The customer service reps are always helpful and responsive and the techs are friendly, honest, thorough, knowledgeable and considerate of your time and property. Aire Serve is my go to company for all my HVAC services - highly recommend this company.

I paid for the monthly plan and asked for the coils to be cleaned (in addition with extra fee) on my AC since the home was being remodeled. What I was offered on the phone versus what was done was different. When the technician was on site he said he did not have time to clean the coils and to call back once the remodel was done. I explained there was no additional remodel happening afterward that would creat dust. Fast forward my AC broke down and I’ve been calling and calling and the company has become unresponsive to my calls. I know have yo pay a great amount of money for repairs/replacement because of poor customer service from this company. I’m a very calm client and never leave this type of reviews but this is beyond disappointing. I’m still on the monthly plan and trying to see if someone can pick up the phone to help. Do not hire this company.